Head scratching problem resolved
RdWeb didn’t save settings and email
looking in the Windows Application logs showed error 1511:
Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
when looking in the c:\users directory the user didn’t have a folder they instead had a text file 256KB, about 3 years old.
deleted the .txt file and logged in again, same error
this article https://social.technet.microsoft.com/wiki/contents/articles/3571.windows-user-profiles-service-event-1511-windows-cannot-find-the-local-profile-and-is-logging-you-on-with-a-temporary-profile.aspx
regedit to here HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
the right pane will display the name of the account in question
save the setting to back it up before you delete it (always have a way to reverse your changes)
delete the registry entry
logoff and logon again to verify the user profile gets made using the user name and not TEMP or TEMP.RC