N-Central N-Able Cloning PCs

23rd April 2024

If a PC is cloned or VmWare P2V (physical to virtual) while it has N-Able remote control client installed, the N-Able serial number will also be copied and only 1 of the PCs will show in the N-Central cloud console.

To fix on the PC that doesn’t show in N-Central, uninstall the n-Able client and delete the following file
“C:\ProgramData\N-able Technologies\Windows Agent\config\ConnectionString_Agent.xml”
then reboot and re-install the N-Able client

Tested working on a P2V clone

source https://documentation.n-able.com/N-central/troubleshooting/Content/kb/How-to-ghost-or-clone-a-PC-with-a-Windows-Agent.htm