DUO.com 2FA how to change phones

1st February 2021

On your OLD phone:

Open the DUO app, choose the 3 dots (menu) on the top right of the main screen

Tap Settings

Tap Connect a new phone. Your OLD phone should now be displaying a dotty QR code

On your NEW phone:

Install DUO Mobile (the green one) from the Google Play store or Apple store

Open DUO

Tap the Plus (+) sign in the top right, of the main screen

You may be asked for permissions to allow DUO to use the camera; if so Tap Allow

The camera should start, point your NEW phone rear camera at the QR code on your OLD phone and Voila! Your accounts should appear in the main screen list of services protected by DUO.

To check, Tap the down carrot/arrow to the right of same service on both phones, they should be displaying the same 6 digit number.

You can also use SMS as backup in a pinch

If none of the above works for you, your Administrator is going to need to follow through the full phone authentication